Cookie policy

Information about our use of Cookies

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and allows us to improve our website.  This policy provides you with information about the cookies we use and why we use them.  When first accessing our website you will see a pop up notification asking you to consent to or acknowledge our use of cookies.  Our Privacy Statement sets out more detail on the information we may collect about you and how we may use this.

What are cookies?

A cookie is a small text file which is downloaded to your computer or mobile device when you visit a website or application.  It helps you to navigate round our website more easily and allows you to store preferences on the website.  When you visit the website later, cookies will enable our website to remember information about your visit (eg. your country, language and other settings) and recognise any login details you use.

Which cookies do we use and why?

We use different types of cookies on this website which fall into these categories:

Strictly necessary cookies

  • These cookies are essential to help you move around the website and access secure areas, or remember preferences you might have chosen on previous pages as you go through the website.  Without these cookies, services you have asked for cannot be provided.  We use these cookies to:
  • Remember information you have entered as you navigate different pages;
  • Identify you as being logged in to our website; and
  • Route users to specific applications or services.

We use session cookies, which are temporary and exist only while you are viewing the website.  They are removed when you close your browser.


Analytical/Performance cookies

These cookies are used to collect information about which pages visitors go to on the website and how they generally use the website. These cookies help us to improve how our website works.  We use performance cookies to:

  • Provide statistics on how our website is used;
  • Assess how effective our advertisements are;
  • Help us improve our website by measuring any errors that occur; and
  • Test different designs of our website.

We use Google Analytics, which uses these types of cookies, to give us statistics about visitors to our website and the paths they use to reach us.  They do not identify individual visitors, but the information helps us to see how improvements can be made to our website.

Disabling cookies

Most browsers have cookies enabled by default but you can change your cookies settings through the settings on your web browser.

If you do not want to have cookies stored on your computer or device, or would like to restrict the type of cookie you receive or delete cookies which have already been stored, you can block or delete cookies.  However if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.  You can find out how to do this through the Help function, or you can also visit which will give you more information.  To disable cookies on your mobile device’s browser, you may need to consult your device’s manual.

Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies as soon as you visit our website.  Once you have given us your consent to use cookies, we shall store a cookie on your computer or device to remember this for next time (which will expire periodically).  If you wish to withdraw your consent at any time you will need to delete our cookies using your web browser settings.

Element uses Google Analytics, a third party web analysis service provided by Google Inc. Google Analytics uses ‘performance cookies’ to analyse how you use the website. The information generated by the cookie about your use (including your IP address) is transmitted to and stored by Google on services in the United States. To find out more about Google Analytics, Google’s privacy policy and opting out of its cookies, please visit

Please note that if you disable cookies, some of the services on our website may not function.

Privacy Policy

We are committed to protecting your privacy when you use our online or other services (“Services“) or when you purchase goods or products from us (“Products”). In this policy, we explain how and why we collect process and use your personal information, how and why we share it and what controls you have over our use of it. In this Privacy Statement the terms ‘we’, ‘us’ or ‘Element’ means Element Materials Technology Group Limited and its associated companies, as appropriate.

Please read this Privacy Statement carefully as it contains important information to help you understand our practices regarding the use of your personal information by Element.

From time to time, we may review this Statement and any updates will be provided on this webpage. Please refer to this Privacy Statement regularly to review any amendments.

What data do we collect and how do we use it?

We may collect your personal information (which means any information about you) in connection with our Services or Products, including: your name, postal address, email address, and about your business such as your company name and business sector. In addition when you order certain Services or Products from us, we may need to retain and process your transaction and payment details, including your credit or debit card details.

How We Collect Your Information

We may collect your personal information when:

  • you apply for or purchase any Product or Services from us;
  • you request information or assistance from us; and/or
  • if you use any other features of our Website, client portal or other services that may be offered from time to time, if your personal information is needed to use these services.

Our Use of Your Information

Element collects and processes information about you for the following purposes:

 Purpose  Legal Basis
 to provide our Products or Services to you; Performance of contract;
Legitimate interests;
 to provide you with information on our Products or Services requested by you and respond to your queries;  Necessary steps prior to a contract and/or performance of contract;
 to review and improve our Products and Services and to help and support you in using our Products and Services; Performance of contract;
Legitimate interests;
 to confirm, update and improve our customer records; Legal obligation;
Legitimate interests;
 to review and develop your relationship with us; Performance of contract;
Legitimate interests;
 to inform you about improvements to our  Website; Performance of contract;
Legitimate interests;
 to troubleshoot problems with the Website, or to customise your experience on the Website; Performance of contract;
Legitimate interests;
 in connection with credit cards and credit related services; Performance of contract;
Legitimate interests;
to comply with our legal and regulatory obligations, which may require us to share your information, for example to combat fraud or money laundering; Legal obligation;
 to conduct statistical analysis and research;  Legitimate interests;
 to keep you informed of other Products and Services that may be of interest to you;  Legitimate interests;
If appropriate, with your consent;
 to consider and process any application you may make to us for a job or to provide your services to us; and Necessary steps prior to contract and/ or performance of a contract;
 for other reasons in connection with our business operations; and Legitimate interests; and
 any other purpose to which you consent. Data subject consent.

How We Might Share Your Information

We may need to share your personal information to help us provide our Services and Products to you and to run our Website, including with:

  • our other group companies;
  • our advisors;
  • our third party service providers who process information on our behalf to provide our Services or to run some of our internal business operations including email distribution, IT services, business support and customer services;
  • independent debt recovery agencies or service providers, solicitors or other agents if money is outstanding on your account; and law enforcement bodies in order to comply with any legal obligation or court order.

Sharing your Information Internationally

We may need to transfer personal information across the Element group of companies to help operate our business efficiently and to provide you with our Services. We may also allow third party service providers to process personal information where this is needed in connection with a service they
provide to us. These arrangements may involve your personal information being located in various countries around the world e.g. Canada, US, Australia where privacy laws differ. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to
protect your information.

Retention of Your Personal Information

Your information will be kept if required for the reasons described here and to comply with applicable laws. We will take reasonable steps to destroy personal information we hold if it is no longer needed for these reasons.


From time to time, we may send you information about our Products and Services that we believe may be of interest to you or your business. You may receive this information by letter, telephone or email. If you no longer wish to receive these updates, please let us know by contacting us at or by following the unsubscribe link provided in every email.


Our Website uses cookies to distinguish you from other users and which may remember your preferences when you visit our Website. Our Cookies policy provides you with further detail about the cookies we use and the purposes for using these cookies. This policy also provides details for how you can change your settings to block or delete cookies although some features of our Website may not function as a result.

Other Websites

This Website contains links to the sites of third parties, which are not within our control. This Privacy Statement only applies to this Website. We do not control the content, the security or the use of your personal data by any third party websites. We accept no responsibility or liability for other websites not under our control and so when you access we recommend that you look at the privacy notices that appear on those sites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

You may not create a link to this Website from another website or document without our prior written permission.


Element places great importance on the security of all information associated with our customers. We invest appropriate resources to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to your information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. However, please be aware that no internet-based site can be 100% secure and Element cannot be held responsible for unauthorized or unintended access that is beyond our control. Although Element will do its best to protect your personal information, we cannot guarantee the security of your data sent over the internet or by email.

Your Rights

You have the right to request copies of your personal information held by us and details of how we use that information by contacting us in writing using the details below. If any of your information is incorrect or out of date, please let us know and we will amend our records. You also have the right to require us to stop processing your personal data and/or to withdraw your consent, where applicable. However this may not apply where we have other legal reasons for continuing to use your personal data.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (for example, the Information Commissioners Office or ICO) once you have tried to resolve the issue with us. See for further information.

Contact Us

If you have any questions about this Privacy Statement or to find out further information about your personal information and how we use it, please contact us at the details below. Your request should be
made in writing.

Data Protection Contact

Element Materials Technology Group Limited
Email address:

Data Protection contact for Germany

Datenbeschützerin Regina Stoiber GmbH
Unterer Sand 9
94209 Regen

Tel: +49 9921 9062719
Video conference:

25 May 2018 – Version 1.1