Technical support and consultation
Our Offering:
Quick access to the right expertise
Support and advice from us means more than just technical assistance – it is part of our comprehensive approach to measuring equipment and quality assurance.
We assist you with everything from daily use, calibration routines, and documentation to more complex situations requiring detailed analysis or specialist knowledge.
Our guidance is tailored to your operations, with a deep understanding of the requirements that apply across different industries and applications.
Examples of how we can help:
- Advice on the use of measuring equipment
- Support with troubleshooting and resolving deviations
- Selection of instruments and accessories for specific measurement tasks
- Interpretation and verification of measurement data
- Assessment of calibration intervals and methods
- Support during internal or external audits
When is our advisory service particularly valuable?
Sometimes manuals or generic instructions are not enough – especially when it comes to measurement data, calibration, or choosing the right equipment for critical processes.
Our advisory service is particularly valuable when you need fast and reliable answers without compromising on accuracy or compliance.
Our advisory service is ideal if you:
- Want to reduce downtime through fast troubleshooting
- Are unsure which instruments are most suitable for a specific measurement
- Need to ensure that documentation and measurement data can withstand audit requirements
- Are looking for a sounding board before investing in new equipment
- Work in a regulated industry where error margins are critical
Certifications and Accreditations
Our laboratories are accredited by the national accreditation body in each country.
Always audit-ready with MIO™
Optimize your workflow with the reliable Metech Instrument Organizer, MIO™
More than 1.000 satisfied customers have digitalized their instrument calibration using MIO™.
MIO™ offers real-time tracking of calibration status, instrument history, and certificates, ensuring compliance and audit readiness. Easily book calibrations and services online. MIO™ can be utilized regardless of whether you perform your calibrations in-house or use an external supplier for instrument calibration.
“We chose Element Metech because they help us with our needs as quickly as possible. Even if we have our own calibration date base, you send us reminders about the next calibration time so that we don’t miss any. If we need your calibration system MIO where you register all calibration certificates of our equipment, then we have access to that.”
Damir Jonjic
Senior Mechanical Engineer, Cytiva
Talk to our experts
We offer qualified services in metrology and calibration to industries and authorities with stringent quality requirements, including aerospace, defense, manufacturing, automotive and engineering industries, as well as medical technology.
Sebastian Brandtberg
Contact me
How do I contact Element Metech for technical advice?
You can reach us most easily via your dedicated contact person or our customer service team, who will ensure you get the right help quickly – by phone, email, or an on-site visit.
Do I need to be a contract customer to receive advice?
No, we assist both contract customers and other organisations that require technical support. For recurring needs, we recommend booking a meeting to discuss a long-term partnership. Contact us and we will help you move forward.
How quickly will I get a response?
We prioritise all support requests and respond as quickly as possible, usually within 24 hours.
Can I get help with older or unusual equipment?
Yes, our experts have extensive experience with both new and older measuring equipment. If we don’t have the answer immediately, we will help you find it. Contact us for more information.
Related services
Why choose Element as your calibration partner?
Our laboratories are accredited by the national accreditation body in each country. Element Metech holds one of the widest ranges of calibration accreditations in Europe.