The demand for home deliveries of groceries skyrocketed during the COVID-19 pandemic. The market leader in Sweden is Mathem, a store offering food, kitchen products, and pharmacy products in their easy-to-use webshop.
Ever since its founding in 2006, Mathem has strived to fulfill its mission of delivering good, varied and healthy meals to stressed families in metropolitan areas. Through hard work and non-compromising customer focus, Mathem has become a complete internet-based supermarket, bringing purchases all the way to its customers’ front doors. The company offers more than 15,000 items, employs 1,800 people and reaches 55% of Sweden’s households.
Food deliveries require strict quality control. Regardless of the ambient temperature, certain foods must be kept cold during the entire delivery to avoid health hazards. The so-called cold chain must remain intact.
For Mathem, the calibration of important temperature instruments is business critical. Accuracy, precision and full traceability are imperative. A professional partner, taking complete responsibility for calibration and measuring services of all handheld thermometers, would simplify follow-ups and standardize handling throughout the company.
A customized calibration services offered by Element Metech combined with the professional version of the web-based measurement register Metech Instrument Organizer (MIO Professional) paid immediate dividends.
The software provides Mathem with clear and complete data, including the status of all handheld thermometer calibrations, calibration history and certificates. The license covers full support, updates and training, which enables Mathem to direct all attention to their core business.
UNIFORM CALIBRATIONS THROUGHOUT THE COMPANY
Thanks to MIO Professional, coordination and structuring of the calibration of handheld thermometers at Mathem is easier than ever. The online training sessions and the effortless access to Element’s specialists are highly appreciated.
We at Element are grateful for the opportunity to help Mathem achieve its goals. We value their trust and we will work hard to continuously improve and create an unmatched customer experience.
“With MIO Professional, it became easier to coordinate and structure the calibration of Mathem’s all handheld thermometers in a professional manner. Especially, we appreciate the access to online training and the professional cooperation.”
Industry: E-commerce of groceries with home delivery
Revenue: 2,7 billion SEK (2021)
How can we help?
We offer qualified services in metrology and calibration to industry and government with high quality standards, including the aerospace industry, defense, manufacturing, vehicle, and workshop industries, as well as in medical technology.